Account Terms
Identical across all pi7 pages. No hidden clauses or region-specific exceptions. Your rights are the same whether you access from mobile or desktop.
LEGAL REFERENCE
How pi7 Operates for Pakistan
We've built pi7 around clear account rules, transparent withdrawal processes, and straightforward payment handling. Your account security and fair play are the foundation of everything we do here.
Account ProtectionTransparent TermsLocal Payment RailsWithdrawal Clarity
Our Legal Framework
pi7 operates under a defined regulatory structure designed for the Pakistan market. We handle deposits through JazzCash, Easypaisa, SadaPay and Raast in supported regions where local law permits. Account creation requires identity verification to prevent fraud and ensure compliance with anti-money-laundering standards. Withdrawals are processed within 24–48 hours after verification. We maintain segregated player funds and do not use your account balance
for operational expenses. All transactions are encrypted end-to-end. Disputes are resolved through our support team within five business days. Terms of service apply to all account holders and are updated quarterly with notice.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
REACH OUR TEAM
Policy Support Channels
Team online
Email Support
Send account or legal questions to [email protected]. We respond within 24 hours on weekdays. Include your account ID and a clear description of your issue.
Live Chat
Open the chat widget during business hours (9 AM–11 PM PKT, seven days a week). Our team handles account verification, payment holds, and policy clarifications in real time.
Account Settings
Review your legal agreements, privacy settings, and data preferences directly in your account dashboard under Settings > Legal & Privacy. Update your contact details anytime.
CREDIBILITY MARKERS
Why Our Policies Matter
Encryption Standard
All account data and payment details use TLS 1.3 encryption. We audit our security infrastructure quarterly with third-party penetration testers.
Fund Segregation
Player deposits are held in segregated bank accounts separate from operational funds. This protects your balance even if pi7 faces financial difficulty.
Verification Process
We verify identity using government-issued ID and proof of address. This prevents account takeover and ensures withdrawals go to the correct person.
Dispute Resolution
Unresolved account disputes are escalated to our compliance officer within five business days. We document every case and provide written resolution.
Data Retention
Account records are retained for seven years to comply with Pakistan financial regulations. You can request a data export anytime through your account.
Withdrawal Transparency
Every withdrawal request shows processing status in your account history. We publish average withdrawal times monthly on our transparency page.
POLICY CONSISTENCY
How Our Legal Pages Align
Payment Rules
JazzCash, Easypaisa, SadaPay and Raast follow the same deposit and withdrawal timelines everywhere. No surprise fees or delayed processing by region.
Privacy Policy
One privacy framework for all users. We do not sell data to third parties. Your information is used only for account verification and regulatory compliance.
Dispute Handling
Every account holder gets the same five-business-day resolution window. Escalation paths are documented and applied uniformly across all cases.
Security Standards
TLS 1.3 encryption, two-factor authentication, and quarterly audits apply to every account. No tier-based security differences based on deposit size.
Withdrawal Verification
All withdrawals require identity confirmation before processing. The verification step is the same for every player, every time, every amount.
Updates & Notices
Policy changes are announced 30 days in advance via email and in-app notification. You can accept or close your account before changes take effect.
What Defines Our Legal Approach
Transparent Account Rules
Every term is written in plain English, not legal jargon. You know exactly what happens when you deposit, play, and withdraw. No surprises.
Pakistan-First Payments
JazzCash, Easypaisa, SadaPay and Raast are built into our system. Deposits clear in minutes. Withdrawals process within 24–48 hours in supported regions.
Account Security by Default
Two-factor authentication is optional but recommended. Your password is hashed with bcrypt. We never store payment card details on our servers.
Dispute Resolution Path
If something goes wrong, you have a clear escalation route: support team → compliance officer → documented resolution. No dead ends.
Data You Control
Request a full export of your account data anytime. Delete your account and we purge your personal information within 30 days, except where law requires retention.
Regulatory Alignment
We operate within Pakistan's financial and gaming frameworks. Our policies reflect local law and are updated quarterly as regulations evolve.
Legal Questions Answered
Your funds are held in segregated bank accounts separate from pi7's operational money. If pi7 ceases operations, your balance is returned to your registered payment method within 30 days. We maintain insurance coverage for player funds.
We require a government-issued ID (CNIC, passport) and proof of address (utility bill, bank statement). Verification takes 2–4 hours. This prevents fraud and ensures withdrawals go to the correct person.
Yes. Go to Settings > Legal & Privacy > Data Export. We'll email you a complete record of your account activity, deposits, withdrawals, and personal information within seven business days.
After verification, withdrawals to JazzCash, Easypaisa, SadaPay and Raast process within 24–48 hours. We publish average processing times monthly. Delays are rare and always explained in your account history.
Account records are retained for seven years to comply with Pakistan financial regulations. After account closure, personal data is deleted within 30 days unless law requires longer retention for anti-money-laundering purposes.
Contact [email protected] with details. Our team investigates within five business days. If unresolved, your case escalates to our compliance officer for written resolution. All disputes are documented.
All transactions use TLS 1.3 encryption. We never store full card details on our servers. Payment data is tokenized and processed through PCI-DSS-compliant gateways. We audit security quarterly.